Frequently Asked Questions

OmniRecall is your personal memory and organisation companion, designed to help you keep track of the things that matter in everyday life.

It brings belongings, the places you keep them, the people connected to them, reminders and important dates into one account. You might record where you put a passport, who borrowed a book, or when a document expires.

Instead of relying on memory or scattered notes, you can return to the information you have saved and find it when you need it. OmniRecall works with the details you provide; it does not automatically know where an unsaved item is.

OmniRecall is for anyone who wants everyday life to feel easier to organise and remember—not just technology enthusiasts.

• Families and parents: Keep track of household belongings, school-related items, appointments and important dates.
• Homemakers: Remember where household essentials are stored and keep useful details about bills, receipts or warranties with the relevant items.
• Working professionals: Organise important documents, work belongings and reminders alongside personal responsibilities.
• Older adults: Keep everyday belongings, useful contact details and appointments easier to revisit.
• Students and young adults: Remember borrowed books, study materials and deadlines.
• Anyone with a busy lifestyle: Give the little details that are easy to forget a place to live.

These are examples of information you can record with the available tools, not a promise of specialist school, shopping or healthcare integrations. Start with a few things you often misplace and build from there.

Start with something you want to remember, then save enough detail to make it useful later.

1. Open Items and choose Add item to record a belonging or important document.
2. Use Places to organise where things live, and People to keep track of who owns or has an item.
3. Add reminders or important dates using Reminders and Dates.
4. Use the item filter or Find to return to saved information. For example, ask “Where is my passport?” after recording its location.
5. Update the record when something moves, so the next answer reflects the information you have saved.

The idea is simple: record it, organise it, and find it when it matters. Available controls are shown in your account.

Visit omnirecall.app and open the sign-in screen. Choose Create an account and follow the email registration instructions, or Sign in if you already have an account. Follow any email-confirmation step shown to you.

The app's sign-in interface includes Google and Apple options. Use an option if it is available to you; showing a button does not establish that every provider is enabled for every visitor. You can also use the email and password method offered by the app. If you cannot remember your password, choose Forgot password? and follow the reset instructions.

Support will never need your password. Do not send passwords, sign-in codes or recovery links by email.

To request deletion, email support@omnirecall.app from the email address associated with your account and say that you want your OmniRecall account deleted. Do not include your password. We may need to verify that the request comes from the account holder.

Before requesting deletion, retain any information you want to keep. The account settings interface reviewed for this website does not provide a verified self-service deletion control, so we do not give steps for a button that may not exist.

Deleting an account is different from cancelling a subscription. If you have an active subscription, manage its cancellation separately and confirm its status. Account information is handled according to the Privacy Policy, including any lawful retention requirements.

OmniRecall's web application is accessed at omnirecall.app. Open it in a current browser on your desktop, laptop, tablet or phone. You need an internet connection for online account access and for reading or updating information held in your account.

We have not verified a published native Android or iOS app or a current app-store listing, so this website does not direct you to download one. Using the website on an Android phone or iPhone is different from installing a native app.

If a particular browser or device does not work as expected, email support@omnirecall.app with the device, browser and a description of the problem—without sharing private account information.

The app's sign-in interface includes Google and Apple options. These are account-access methods, not evidence that OmniRecall imports your email, files, calendars or iCloud information.

Signing in, connecting an external account, and granting permission to read information are separate actions. Signing in with Google or Apple does not automatically grant access to everything in that account. Review the provider's permission screen before continuing.

Operational Google-data or Apple/iCloud-data connections, their permission scopes and in-app disconnect controls have not been verified for this website. We therefore do not advertise those connections or invent steps for using them. If you have authorised a provider, review its account security settings to manage that authorisation; keep another working sign-in method before removing access.

Contact support@omnirecall.app if you need help understanding a permission request.

Yes. OmniRecall offers a 7-day Pro trial to explore the available Pro features before deciding whether to subscribe. Try it with everyday information: record a few belongings, organise their locations, and add a reminder or important date.

Whether payment details are required to begin the trial has not been independently verified for this website. Check the trial screen in the application before starting: it should show the trial end date and any proposed payment amount and date before you authorise recurring billing.

The free trial and the separate 7-Day Money-Back Guarantee are different. The trial lets you explore before a qualifying paid purchase; the guarantee applies after your first successful paid subscription payment.

At the end of the advertised 7-day Pro trial, continued Pro access depends on your account's subscription status. Review the plan and trial information shown in the application.

If you authorised a subscription that starts when the trial ends, follow the payment amount, start date and cancellation instructions disclosed before your consent. If you did not authorise a paid subscription, do not assume that one begins automatically.

The exact free-account limits and which actions remain available after the trial have not been verified here. We do not promise unrestricted free access or claim that saved information is automatically deleted when a trial expires. For your account's precise access options, check the application or email support@omnirecall.app.

Open your account at omnirecall.app and use the subscription or checkout options available there. If you cannot find an upgrade option, email support@omnirecall.app rather than sending payment information by email.

The advertised Pro plans are USD $5.99 monthly, USD $49.99 every 12 months, and USD $89.99 every 24 months. All include the same supported Pro features; the billing commitment changes. Review the total price, any taxes and renewal terms before paying.

For a Paddle-billed purchase, Paddle handles the payment as Merchant of Record. Follow the transaction's confirmation and your account's subscription status to check activation. This FAQ does not collect payments or promise an upgrade control that has not been verified in the reviewed interface. See the Terms of Service.

Use the subscription-management options available for your purchase. For a Paddle-billed subscription, follow the management link in your receipt or visit Paddle buyer support. If you cannot locate your receipt, email support@omnirecall.app with enough information to identify the purchase, but never your password or full card details.

Cancellation stops future renewals. Check the cancellation confirmation for the effective date and whether paid access continues to the end of the current billing period; the exact account-level timing has not been verified here.

Cancelling does not automatically delete your OmniRecall account, and cancellation alone is not a refund request. If you want a refund, follow the separate Refund Policy. More details are in the Cancellation Policy.

OmniRecall's paid plans are recurring subscriptions unless cancelled: USD $5.99 every month, USD $49.99 every 12 months, or USD $89.99 every 24 months, depending on the plan selected. Applicable taxes and the total payable should be shown at checkout.

Before completing a purchase, review and explicitly agree to the price, billing interval and renewal conditions. Your receipt or subscription-management page is the source for your own next billing date; we do not invent a date or a grace period.

To stop a future renewal, complete cancellation through the available management process before that renewal. For Paddle-billed purchases, use the receipt's management link or paddle.net. Keep the confirmation for your records. See the Terms of Service and Cancellation Policy.

Yes. The 7-Day Money-Back Guarantee lets you request a full refund within seven calendar days of your first successful paid subscription payment. It applies to the monthly, yearly and two-year plans, once per account. It does not restart at renewal.

Your request must arrive within that seven-day window. For Paddle-billed purchases, use paddle.net or the support link in your receipt to identify your transaction and request the refund. You can also contact support@omnirecall.app for help.

Approved refunds are processed through Paddle. Once the refund is processed, the subscription is cancelled and paid access ends, subject to applicable law. Cancelling alone does not request a refund. This guarantee is separate from the free trial and does not limit mandatory statutory refund or withdrawal rights. Read the full Refund Policy.

For the 7-Day Money-Back Guarantee, submit your request within seven calendar days of the first successful paid subscription payment. The guarantee applies once per account on any of the three recurring plans, not again at each renewal.

1. Find the receipt or transaction reference for your subscription.
2. For a Paddle-billed purchase, open Paddle buyer support or the support link in your receipt and request a refund.
3. Provide the details needed to locate the purchase. Do not share your password or full payment-card number.
4. Allow the request to be reviewed under the applicable refund terms. Email support@omnirecall.app if you need help identifying the correct channel.

Approved refunds are processed through Paddle, not issued directly by OmniRecall. Processing time can depend on Paddle and your payment provider; an instant refund is not promised. Once processed, the refund cancels the subscription and ends paid access, subject to law.

Cancellation alone is not a refund request. Mandatory consumer rights remain unaffected, including rights that may apply outside the guarantee window. See the refund instructions and full policy.

Your personal information deserves careful handling. OmniRecall uses its configured account and access-control measures to limit access to saved information and works with service providers where needed to operate the service.

You can help protect your account by using a strong, unique password, keeping sign-in details private and signing out on shared devices. Never send passwords or recovery codes to support. Be thoughtful about the information you choose to save.

No online service can promise absolute security. This website does not claim specific encryption standards, certifications, independent audits or backup schedules without verification. Review the Privacy Policy for data handling, service providers and privacy rights, and the Security page for current disclosures.

For a privacy request or an account concern, email support@omnirecall.app without including sensitive account contents.